Collection Statement

Ticketek Rewards owned and operated by Ticketek Pty Ltd (ABN 92 010 129 110) (“Ticketek Rewards/we/us”) will collect, store and use your personal information pursuant to the terms of this Collection Statement and our Privacy Policy.

Uses of your personal information

The primary purpose for which Ticketek Rewards is collecting your personal information is to enable:

  • you to submit a query/comment/complaint to us and have us contact you in response; and
  • for us to conduct any investigations we may need to undertake internally or with third parties to be able to respond to you and/or provide a resolution.

You agree that we may also use your personal information for related secondary purposes including to:

  • assist in identifying ways in which we can provide you with a better service, or enhance your experience of services;
  • for business research and development of new products and services;
  • comply with our legal and regulatory obligations and enforce our legal rights;
  • fulfil purposes otherwise required or permitted by law (including the Privacy Act 1988 (Cth)); and
  • fulfil any other purpose as expressly listed in our Privacy Policy.

If you don’t provide us with the personal information requested or the information provided is incorrect or incomplete, we may not be able to investigate and respond to your query/comment/complaint and/or provide you with a resolution.

Disclosures of your personal information to third parties

We may disclose your personal information to the following organisations for the purposes described above (as well as otherwise permitted or required under Australian law):

  • Ovation Research’ Related Bodies Corporate (Ticketek Pty Ltd, TEG Live Pty Ltd, Eventopia Pty Ltd and any entities that may in the future become part of the TEG Group of companies or in TEG may have an interest.);
  • Ovation Research’ agents and other third parties contractors who carry out functions for us (including (but not limited to) managing our competitions, hosting, and/or data processing providers);
  • our clients and business partners; and
  • any other organisation as expressly covered in our Privacy Policy.

Disclosures of your personal information to overseas recipients

Some recipients to whom we disclose your personal information may be based overseas, such as our service providers including cloud storage providers. It is not practicable to list every country in which such recipients are located but such countries may include the United States of America and New Zealand.

Ticketek Rewards’ Privacy Policy

Please see Ticketek Rewards’ Privacy Policy for further details regarding:

(a) how you may access or correct any of your personal information collected by Ticketek Rewards; and
(b) how you may lodge a complaint with Ticketek Rewards for a breach of any APP or APP code, and how Ticketek Rewards will action such complaint.

If you have any queries, concerns or other questions regarding Ticktek Rewards’ collection of your personal information, please contact Ticketek Rewards’ Privacy Officer at: