The Ticketek Rewards program, located at www.ticketekrewards.com.au, is owned and operated by Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek Rewards).
PLEASE READ THESE TERMS AND CONDITIONS OF MEMBERSHIP CAREFULLY BEFORE REGISTERING AS A TICKETEK REWARDS MEMBER. BY USING THE SITE AND REGISTERING AS A TICKETEK REWARDS MEMBER YOU ARE AGREEING TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS OF MEMBERSHIP, WHICH SHALL FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU AND TICKETEK REWARDS.
If you do not agree to the terms and conditions set out in these Terms and Conditions of Membership, you must not register as a member of Ticketek Rewards.
As a member of the Ticketek Rewards program (Member), you may receive invitations to participate in focus groups, telephone interviews,Marketing offers and surveys (Research Offers) from Ticketek Rewards on behalf of third party organisations (Clients). Research Offers are referred to collectively as ‘Offers’ throughout these Terms and Conditions of Membership. Offers may include the ability to earn Ticketek Rewards Dollars if you meet certain criteria.
Ticketek Rewards may vary these Terms and Conditions of Membership at any time. The most current version will always be located on the Site. Your continued use of the Site and your Ticketek Rewards membership will be deemed to be your acceptance of any variation of these Terms and Conditions of Membership.
You acknowledge that as a Member of Ticketek Rewards, unless otherwise stated:
- You must be 15 years of age or older.
- You are an Australian permanent resident.
- You agree to receive Research Offers.
- All information contained in research surveys is strictly confidential and must not be disclosed to any other party.
- You agree not to create or maintain more than one Membership account with Ticketek Rewards.
This includes Membership accounts associated with the same name or email address.
- Ticketek Rewards has no control over the content or subject matter of Offers.
- Ticketek Rewards may, at its own discretion, refuse to allow you to participate in Special Offers and Research Offers at any time.
- Ticketek Rewards Dollars are awarded according to the terms and conditions of each Offer.
- You may participate once only in each Offer for which you qualify.
- Only one Member per household may participate in each Offer.
- Only one Member per name and per unique email address.
- In order to validate Members, reduce fraud and to protect the integrity of results obtained from Research Offers, Ticketek Rewards may at any time and at its own discretion, request that you provide suitable and valid identification to verify your name and date of birth.
Membership is specific to you. You agree to provide current, complete, and accurate information in the registration section of the Site and shall keep this information up to date.
4. Unauthorised Use
5. Research Offers
If Ticketek Rewards Dollars are payable for a Research Offer, these will be paid to you for a Research Offer if you satisfy all of the following criteria:
- You are invited to participate in the Research Offer by way of an email invitation from Ticketek Rewards;
- Ticketek Rewards considers that you have completed all responses to the Research Offer accurately and honestly;
- You are not disqualified from the Research Offer as a result of the responses provided by you;
- You respond to the Research Offer prior to the close date for that offer, which will be specified in the invitation for the Research Offer;
- You comply with all the terms and conditions specified in the invitation for the Research Offer; and
- You respond to the Research Offer before the quota of responses (if any) for that offer is reached.
Ticketek Rewards reserves the right to reduce the Ticketek Rewards Dollar amount payable to you in circumstances where:
- Your responses to a Research Offer disqualify you from inclusion in the Research Offer; or
- You complete a survey prior to the close date for the Research Offer, but after the quota of responses for the Research Offer has been reached.
Ticketek Rewards reserves the right to refuse payment of Ticketek Rewards Dollars to you if:
- You submit the Research Offer partially completed or do not respond to the invitation; or
- If Ticketek Rewards considers that the Research Offer has been completed inaccurately or dishonestly.
6. Research Offer Rewards and Prize Draws
From time to time Ticketek Rewards may offer additional rewards or incentives through prize draw promotions on certain Research Offers (Prize Draw). The terms and conditions of such Prize Draws will be included as a website link on the Research Offer invitation and hosted on the Ticketek Rewards website. Fulfilment of rewards or incentives through Prize Draws is subject to their specific terms and conditions.
From time to time Ticketek Rewards will offer Members research surveys that are hosted by independent third party partners, where this is the case and a Prize Draw is offered, the decision and responsibility to honour the reward or incentive will be the responsibility of the third party partner at their discretion.
7. Accrual of Ticketek Rewards Dollars
If a Research Offer includes the payment of Ticketek Rewards Dollars and If you have met the relevant criteria for that Offer; the Ticketek Rewards Dollars will generally be payable upon completion of the entire marketing research study, survey, focus group or telephone interview for which the invitation was made.
Ticketek Rewards will not be responsible if you delete or change your email address before you have been credited with Ticketek Rewards Dollars for your participation in a particular Offer.
Ticketek Rewards Dollars will be deposited in your Ticketek Rewards account. You can redeem your Ticketek Rewards Dollars as set out on the redemption page of the Site
8. Redemption of Ticketek Rewards Dollars
(a) To redeem Ticketek Rewards dollars, you must visit the redeem page and make a selection from the range of redemption options available.
(b) The value of your redemption option must not exceed the Ticketek Rewards dollars in your account. You may select a redemption option of
lesser value and any remaining Ticketek Rewards dollars will remain in your account for future use. You will not be able to redeem Ticketek Rewards dollars for redemption options if you do not have sufficient Ticketek Rewards dollars for such redemption options.
(c) Ticketek Rewards dollars do not have cash value.
(d) Ticketek Rewards will not exchange, reimburse Ticketek Rewards dollars or extend the period of validity or re-issue redemption options. You are required to take note of expiration/validity dates and ensure that your selected redemption option is redeemed before its expiration. Once redeemed your redemption option may not be returned or refunded.
(e) Ticketek Rewards will not be responsible for the loss, damage or theft of redemption options once they have been redeemed through the
(f) Ticketek Rewards is not the supplier of Ticketek ezyGift vouchers, Hoyts Movie Vouchers and GiftPay (Reward Vouchers). Ticketek Rewards is not responsible for any liability arising out of the redemption of Reward Vouchers. Any dispute regarding the goods or services redeemed by Reward Vouchers must be directed to the named supplier of the Reward Voucher.
(g) Ticketek Rewards reserves its right to change, add or remove redemption options available on the redeem page at its discretion and without
notification to you.
(h) If you wish to terminate your Membership you will need to redeem your Ticketek Rewards dollars before doing so. Upon termination of your
account your Ticketek Rewards dollars will be forfeited.
(i) Ticketek Rewards redemption options are subject to a processing period before they are delivered to you. You are responsible for taking
note of the processing period, delivery method and validity period of your selected reward option.
(j) In order to validate Members and reduce fraud, Ticketek Rewards may at any time during your redemption of Ticketek Rewards dollars and at its own discretion, request that you provide suitable and
valid identification to verify your name and date of birth. If you are unable to provide suitable and valid identification to verify your identity to Ticketek Rewards's satisfaction, you may not be able to
redeem your Ticketek Rewards dollars.
(k) All eVouchers redeemed from the Ticketek Rewards program are not redeemable for cash and should not be resold or exchanged. If an eVoucher is sold or used in breach of this condition, the
eVouchers may be cancelled without a refund and the bearer of the eVoucher may have their Ticketek Rewards account terminated.
9. Inactive Member Accounts
Ticketek Rewards may close your Ticketek Rewards account if the account is inactive for a period of 12 months. You will not be compensated for Ticketek Rewards dollars forgone in an account that is closed due to inactivity.
Ticketek Rewards may terminate your membership of the Ticketek Rewards program if it considers that you have abused your membership including for the following reasons:
- Giving false or misleading information in your Member profile
- Creating multiple Ticketek Rewards accounts
- Taking the same survey more than once
- Taking a survey, not qualifying, then taking the same survey again with knowledge of how to get through the qualifying process
- Telling another Member how to get through the survey qualifying process
- Intentionally giving faulty responses on a survey
- Completing a survey so quickly that Ticketek Rewards takes the view that you would not have been physically able to read the questions
- Posting details of Offers from Ticketek Rewards and Clients’ links to surveys in any public forum, including the internet
- Using usernames or email addresses in your Member profile that Ticketek Rewards considers are indecent
- If you are unable to answer profile verification questions
- If you are unable to provide suitable and valid identification to verify your identity to Ticketek Rewards's satisfaction.
Ticketek Rewards also reserves the right to terminate your membership if it considers that you have breached these Terms and Conditions of Membership.
If your Membership is terminated by Ticketek Rewards your account will be closed and you will forfeit all Ticketek Rewards dollars in your account at the time of termination.
If you become dissatisfied with the Terms and Conditions of Membership or any modifications thereof, or with the Site, your only recourse is to discontinue use of the Site and terminate your membership of the Ticketek Rewards program. Upon termination, your right to use the Site and your membership cease immediately and you will not be compensated for any forgone Ticketek Rewards dollars in your account at the time of termination.
In the event the Ticketek Rewards business is sold to a third party, you grant Ticketek Rewards the right to transfer the personal information and other data and rights that Ticketek Rewards has collected from you to that third party, and Ticketek Rewards will not be required to obtain your prior consent or approval or to notify you of such a transfer.
12. Limitation of Liability
Certain statutory warranties under consumer protection laws will be implied for your benefit. Nothing in these Terms and Conditions of Membership is intended to exclude or restrict the application of such laws but Ticketek Rewards does not give any guarantee or warranties or make any representation of any kind, express or implied, with respect to an Offer and/or the goods and services that are the subject of an Offer outside these laws. Subject to claims available under consumer protection laws, neither Ticketek Rewards nor its related bodies corporate is liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including any form of consequential loss such as any third party loss, loss of profits, loss of revenue, loss of opportunity, loss of anticipated savings, pure economic loss and any increased operating cost) however caused and which is suffered directly or indirectly in connection with an Offer and/or the goods and services that are the subject of an Offer.
For claims relating to an Offer and/or the goods and services that are the subject of an Offer that cannot be excluded or restricted under consumer protection laws , the liability of Ticketek Rewards for such a claim will (at Ticketek Rewards’s option and to the extent permitted by law) be limited to:
(a) in the case of goods: (i) repairing or replacing those goods; or (ii) paying the cost of having those goods repaired or replaced; and
(b) if the breach relates to services: (i) resupplying those or equivalent services; or (ii) paying the cost of having those services resupplied.
You agree to indemnify and keep indemnified, Ticketek Rewards, its parent entities, subsidiaries, affiliates, officers, directors and employees, from and against all loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred by Ticketek Rewards arising from any claim, demand, suit, action or proceeding by any person against Ticketek Rewards where such loss or liability arose out of, in connection with, or in respect of your use the Site, your membership of the Ticketek Rewards program and your conduct including but not limited to breaching any warranty or provision contained in these Terms and Conditions of Membership.
14. General Provisions
The failure by Ticketek Rewards to enforce any right or provision under these Terms and Conditions of Membership shall not constitute a waiver of that provision.
Ticketek Rewards does not make any representation or warranties regarding third party websites or the information contained there-in.
If any provision of the Terms and Conditions of Memberships are determined to be invalid or unenforceable by a court of competent jurisdiction, the other provisions of the Terms and Conditions of Membership shall remain in full force and effect.
These Terms and Conditions of Membership are governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction to the courts of New South Wales, Australia.
The Terms and Conditions of Membership constitute the entire and only agreement between the parties and supersede any prior or other understandings, representations or warranties. You acknowledge that by ticking the tick box at the bottom of the registration page to become a member, you are stating that you have read, understood and agreed to these Terms and Conditions of Membership.