Ticketek Rewards is an online community, where you can earn Ticketek Reward Dollars by participating in a range of activities. Ticketek Reward Dollars can be earned by; giving your opinions and feedback via surveys. Collect your Ticketek Reward Dollars and redeem them from a range of Gift cards from your favourite brands including Coles, Woolworths, Priceline Pharmacy, Kmart, Target, Rebel Sports, Myer, charities and many more!

To become a member of the Ticketek Rewards community, go to the Ticketek website at premier.ticketek.com.au, simply fill in your registration details and agree to our terms and conditions.

There are no costs involved with joining or maintaining an account with Ticketek Rewards. All you need is an email address to register and you will receive invitations to participate in surveys and offers to earn Ticketek Reward dollars.

Membership of the Ticketek Rewards community is open only to Australian residents, above 15 years of age.

By registering with Ticketek Rewards, you are opting in to join our rewards community. You will receive invitations to participate in market research surveys from Ticketek Rewards on behalf of our clients. Your opinions are important and go towards developing and improving products and services.

Market research surveys vary and have different requirements. There will be times where you will be invited and depending on your responses, you may complete a whole survey or only answer a couple of questions.

If you don't qualify you are taken out of the survey and you will only be credited the minimum amount into your account. If you do qualify, you will continue to answer questions. If you complete the survey you will be credited the maximum amount in your account. Once we fill the number of people requested by the client, they close the survey.

As a member of Ticketek Rewards , you are rewarded with Ticketek Reward dollars for providing your honest opinions and answers on a range of topics such as demographic questions, your purchase habits and interests. You are required to spend the necessary time to read the questions in a survey, and take this process seriously. You may be asked some personal or sensitive questions. By choosing to complete the relevant survey, you consent to Ticketek Rewards collecting and using any information you provide in your responses to that particular survey, strictly in accordance with our Privacy Policy. You have the right not to complete the survey, if you do not wish Ticketek Rewards or our client to collect and use any sensitive information about you. However you will forfeit the reward allocated for that survey.

All market research data collected does not personally identify you without your consent within the survey.

Please remember to keep your details up to date, especially your email address. Your profile information is used by Ticketek Rewards in order to target surveys. It is very important that your user profile is current, as it will be difficult to qualify for surveys if it is not.

We encourage Ticketek Rewards members to answer as many profile questions as possible as this will give you a better chance of receiving invitations. The more complete your profile, the better we are able to target invitations for surveys in line with your interest and client requirements. You are not required to complete all the profile questions. You can return any time to your Ticketek Rewards account and update your profile.

To change your email address you need to visit the Ticketek website (premier.ticketek.com.au).

Once on the Ticketek website
1. Login to your My Ticketek account using your existing email address and password.
2.Click on ‘My Account’.
3.Click on ‘Personal details’.
4. Enter your new email address and click on the ‘Submit’ button to save the changes.

To change your email address you need to visit the Ticketek website (premier.ticketek.com.au).

Once on the Ticketek website;
1. Login to your My Ticketek account using your existing email address and password.
2.Click on ‘My Account’.
3.Click on ‘Password’.
4. Enter your current password and the new password, followed by clicking on the ‘Submit’ button to save the changes.

If you have forgotten your password you need to visit the Ticketek website (premier.ticketek.com.au).

Once on the Ticketek website;
1. Click on the 'Sign in/ Sign up' from menu on the top of the page.
2.Under the 'Login' button click on the ‘Forgot Your Password’ link.
3.Enter the email address you used to register with Ticketek Rewards and click on 'Submit'.
4. An email will be sent to you, follow the links in that email to reset your password.

There are a number of ways to unsubscribe from Ticketek Rewards:

1) At the bottom of each Survey Invite email you will find a 'click here' link to unsubscribe, follow this link to remove yourself from the Ticketek Rewards program.
2) You can also unsubscribe from the Ticketek Rewards website www.ticketekrewards.com.au, you will need to log into your Ticketek Rewards account. Once you are logged-in scroll down to the bottom of the page and you will find the 'Unsubscribe' link at the footer of the page.
3) Once you are logged in, you can also unsubscribe through the top menu section. Click on the 'Account' menu tab, and select 'Unsubscribe' on the drop down menu.

As a member of Ticketek Rewards, you are rewarded with Ticketek Reward dollars for providing your honest opinions and answers on a range of topics such as demographic questions, your purchase habits and interests. You are required to spend the necessary time to read the questions in a survey, and take this process seriously.

Ticketek Rewards reserve the right to terminate your account accordance with the Ticketek Rewards Terms and Conditions of Membership. In this case your account will be closed and all Ticketek Rewards dollars will be forfeited.

An online survey is a data collection tool used to gather information about individuals. Surveys are commonly used by market research agencies or businesses to collect data from consumers regarding their service or product. A survey may focus on factual information about individuals, purchasing behaviour, service satisfaction or it might aim to collect the opinions of the survey takers.

A survey is an interview with a willing respondent. It is research where an interviewer interacts with respondents to obtain facts, opinions and attitudes. Online surveys are the same thing, except the interview (survey) is presented online which allows for instant capture of data (information).

The surveys we send are from third parties and as a member of the Rewards system you are under no obligation to respond to any of the invitations that we send to you. You are part of an aggregated sample of consumers who are invited to participate in surveys. The personal questions included in some surveys are for the third party to gather information for the product they are researching.

Surveys, focus group and telephone interviews sometime have restrictions, such as age or income, and they can be as restrictive as have you travelled interstate in the past 3 months. For instance, a client may request that those who travel interstate to take a survey, but then screen out everyone but those who travelled in the past 3 months. A number of questions are typically qualifiers and determine whether or not you can go ahead to complete the survey itself.

The only way to get more surveys is by keeping your profile current.

Our emails are sent in HTML format, which can be read by all email software programs, however some Internet Service Providers (ISPs) have "spam" filters and may believe we are sending you unsolicited e-mails. You should speak with your provider and ask why you are not able to receive our invitations.

If your ISP is not being cooperative, we suggest you create an alternate e-mail account with one of the free e-mail services (yahoo, gmail, hotmail, etc.) and then update your profile in the Ticketek Rewards database. Also about 20% of our invites bounce back to us because our members' free email accounts are over quota (full). Please make sure your email account has enough space to accept our emails.

Focus groups are conducted to gather understanding on how or why people hold certain beliefs about a topic or program of interest.

A focus group could be defined as a group of interacting individuals having some common interest or characteristics, brought together by a moderator, who uses the group and it's interaction as a way to gain information about a specific or focused issue.

A focus group is typically 7-10 people who are unfamiliar with each other. These participants are selected because they have certain characteristics in common that relate to the topic of the focus group. The group discussion is conducted several times with similar types of participants to identify trends and patterns in perceptions. Careful and systematic analysis of the discussions provides clues and insights as to how a product, service, or opportunity is perceived by the group.

A focus group is a form of qualitative research in which a group of people are asked about their perceptions, opinions, beliefs and attitudes towards a product, service, concept, advertisement, idea, or packaging. Questions are asked in an interactive group setting where participants are free to talk with other group members.

Focus groups are typically 7-10 people and are very profile specific. For members that fit the profile the client is looking for, we will send an email to them and ask if they would like to participate in the focus group. If you agree to attend the focus group you will need to provide your contact details for the client to contact you to arrange the location of the group. On completing the focus group interview you will be credited the maximum amount of Ticketek Reward Dollars, which will appear in your personal members account.

A telephone interview is conducted with a willing respondent. It is research in which an interviewer conducts the interview by asking questions over the telephone with respondents to obtain facts, opinions and attitudes. Telephone interviews are the same as surveys, except the interview (survey) is conducted over the telephone which allows for instant capture of data (information).

You accumulate Ticketek Reward Dollars when you participate in market research surveys and marketing offers.

The amount of Ticketek Reward Dollars you are paid varies depending on that particular survey. Every invitation you receive will specify the minimum and maximum amounts you can earn for responding and participating in that survey.

Ticketek Reward Dollars can be redeemed for Ticketek gift vouchers, and GiftPay eGift cards in the denominations of $20, $30 and $50.

Ticketek Gift Voucher will be sent via email to your registered email address from confirmation@ticketek.com.au. Please add this address to your trusted list of emails, so that your gift voucher is delivered to your inbox and not your junk mail folder.

GiftPay eGift cards will be sent via email from noreply@giftpay.com. Please add this address to your trusted list of emails, so that your voucher is delivered to your inbox and not your junk mail folder.

IMPORTANT: Please remember to add above emails to your safe list to ensure that our emails are not filtered into your junk folder.

The approximate time from redemption to receipt of the requested voucher is 7-10 working days.

Once the survey is completed you are credited immediately unless you have either completed a diary survey, focus group or telephone interview. Diary surveys can take up to 7 working days after the survey expires for the reward to be credited to your Ticketek Rewards account. The number of days may vary and will be mentioned on the survey email invitation. Focus groups and telephone interviews can take up to 15 working days depending on the length of these studies or unless stated in the email invitation. We may also need to wait for the client to give us a list of all the members who have completed the focus group or telephone interview, before we can credit your account.

Once an online survey is completed you are credited immediately, however if you participated in a diary survey, focus group or telephone interview the credit could take up to 15 working days depending on the length of these studies or unless stated in the email invitation.

If you still have not been credited it is more than likely due to the following reasons that were listed in the Terms of Agreement you "agreed" to when registering with Ticketek Rewards:

a. Registering with Ticketek Rewards by giving us false or misleading information.
b. Changing your profile and giving false or misleading information .
c. Creating multiple Ticketek Rewards accounts.
d. Taking the same survey more than once.
e. Taking a survey, not qualifying, then taking the same survey again with knowledge of how to get through the qualifying process.
f. Telling another member how to get through the survey qualifying process.
g. Intentionally giving faulty responses on a survey.
h. Completing a survey so quickly that you would not have been physically able to read the questions.
i. Posting details of offers from Ticketek Rewards and clients links to surveys anywhere on the Internet.
j. If we request as specific the Member profile in our email invite and you do not fit that profile, but attempt to take the survey anyway.
k. Registering or changing user profile with usernames or email addresses that Ticketek Rewards deems indecent.
l. Unable to answer profile verification questions.

Ticketek Rewards will not exchange, extend or re-issue vouchers that have past their expiration or validity date. Members are encouraged to take note of expiration/validity dates and ensure that vouchers are redeemed before this period.

The giftPay eGift Card gives you access to a range of eVouchers from your most loved brands, including Coles, Woolworths, Priceline Pharmacy, Kmart, Target, Rebel Sports, Myer, David Jones, Supercheap Auto, Good Food, Jetstar, Harvey Norman, Xbox Live eGift Cards, charities and many more!

The GiftPay eGift Card is simple, flexible and easy to use. To redeem for a GiftPay eGift card:

1. Select your denomination $20, $30 or $50.
2. Choose the quantity and click "Redeem Now". Confirm your redemption.
3. You'll receive an email with your GiftPay eGift card from noreply@giftpay.com within 5-7 business days.
4. Open the email and select "Open your eGift Card".
5. Choose from the selection of retailers. Multiple retailers can be selected up to the total value of the GiftPay eGift card.
6. Follow the prompts to activate and use your gift card.

List of all participating retailers and their Terms & Conditions can be found here

There are over 20 options with our GiftPay eGift card. You can find a full list and the Terms & Conditions here

Yes we do, you will find our Privacy Policy on the Ticketek Rewards website at: http://www.ticketekrewards.com.au/Privacy.aspx

Yes, we do, you will find our Terms and Conditions of Membership on the Ticketek Rewards website at: http://www.ticketekrewards.com.au/terms.aspx

Yes, we do, you will find our Terms and Conditions of Membership on the Ticketek Rewards website at: http://www.ticketekrewards.com.au/terms.aspx

At the bottom of the website, click on Contact. In the subject line, select the subject your query is based on.

At the bottom of the website, click on Contact. In the subject line, select the subject your query is based on.
Please provide us with short description about the issue.

To ensure you receive regular surveys, we advise the following;
1. Complete all of your profile information.
2. Add ticketekrewards.com.au to your safe list.