Ticketek Rewards Privacy Policy

At Ticketek Rewards* the security of personal information that we collect is of utmost importance to us.

You can find information about how we handle and manage your personal information in this Privacy Policy. Our aim is to provide this information to you in an open and transparent manner, so that you can make informed decisions about your dealings with us. However, if you have any questions about this Privacy Policy or how we manage your personal information, please contact our Privacy Officer. This Privacy Policy also provides information about how you can seek access to and correction of the personal information that we hold about you.

We may update or revise this Privacy Policy from time to time. You can find the most current version on our website (www.ticketekrewards.com.au) or ask our Privacy Officer for a copy.

1. What kinds of personal information does Ticketek Rewards collect and hold?

The kinds of personal information that we collect will vary depending upon our interaction with you but may include:

  • your name, address and other contact details (like your telephone number);
  • your email address;
  • your date of birth;
  • your gender;
  • geographic location;
  • any preferences or profiling information that you tell us about; and
  • any other personal information which may be required in order to facilitate your dealings with us.

With your consent, Ticketek Rewards may also collect sensitive information from you. In referring to 'sensitive information' Ticketek Rewards means information relating to a person's racial or ethnic origin, membership of political bodies, religions, trade unions or other professional or trade association, sexual preferences, criminal record and health information. By way of example, some of Ticketek Rewards’s profile or survey questions relate to health information. If you decide to provide Ticketek Rewards with sensitive information, it is Ticketek Rewards’s policy that this information will be used and disclosed only for the purpose for which it was provided (which will be advised at the time of collection) or a directly related secondary purpose, unless you agree otherwise or where the use or disclosure of this information is permitted by law.

2. How does Ticketek Rewards collect personal information?

Generally, we collect personal information when you:

  • become a Ticketek Rewards member;
  • complete or update your Ticketek Rewards profile;
  • redeem your Ticketek Rewards Dollars;
  • participate in a Ticketek Rewards survey;
  • indicate that you wish to receive news from Ticketek Rewards;
  • make an inquiry or a complaint;
  • have other dealings with us, for example, via social media or in person, over the phone or when you write to us.

Sometimes we collect personal information about you from other sources, for example:

  • our related companies which include Ticketek Pty Ltd, TEG Live Pty Ltd, Ovation Research, Eventopia Pty Ltd and other TEG Pty Limited businesses;
  • our redemption partners (Merchants);
  • our business clients and their third party suppliers and contractors; and
  • third party suppliers and contractors who assist us to operate our business.

Also, Ticketek Rewards collects personal information about individuals who are not customers. This is usually where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Ticketek Rewards's policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.

3. How does Ticketek Rewards hold personal information?

Ticketek Rewards may hold your personal information in electronic or hard copy format or a combination of both. This personal information may be combined or linked with other information held about you, including information that we receive from third parties. We have taken a number of physical, electronic and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Ticketek Rewards protects the personal information it collects in a secure database stored by our third party data storage provider.

Data collected online is stored in a Microsoft SQL database; a protected, secure data centre that is unreachable by the internet. Ticketek Rewards also employs firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses from entering our systems.

Ticketek Rewards employees are required, as a condition of their employment, to treat personal information held by Ticketek Rewards as confidential, and to maintain the confidentiality of that personal information. They are also required to use a login and password when accessing Ticketek Rewards systems and to undertake training about how to manage personal information.

4. What are the purposes for which Ticketek Rewards may collect, hold, use and disclose personal information?

Generally, Ticketek Rewards only uses personal information for the primary purpose for which we have collected it, or for another closely related secondary purpose. Our potential uses of personal information which Ticketek Rewards collects (and for which you consent to us using your personal information for) may include:

  • managing your dealings with us as a Ticketek Rewards member;
  • receiving information on opportunities to participate in Survey Offers;
  • redemption of your Ticketek Rewards Dollars for Rewards;
  • to allow our related companies from the TEG Pty Limited (TEG) group to promote their products and services to you and those of their partners;
  • to assist in identifying ways in which we can provide you with a better service, or enhance your experience of our website or other services;
  • for business research and development of new products and services;
  • to facilitate the competitions, special offers and promotions that we or our partners run;
  • verifying your identity;
  • so that we can respond to inquiries and complaint handling; and
  • to comply with our legal and regulatory obligations and enforce our legal rights.

From time to time, there may be other purposes for which we collect, hold, use and disclose your personal information. we will tell you about these at the point of collection.

5. Redeeming Ticketek Rewards Dollars

When you participate in an survey offer, Ticketek Rewards may need to forward your name and contact information to the relevant supplier of the third party Reward (Merchant) in order to redeem the Reward, or you may be required to provide your personal information to the relevant Merchant at the time you redeem your Reward. In those instances, your personal information will be governed by the privacy policy of the relevant Merchant. Also, with your consent, Ticketek Rewards may pass your personal information on to Merchants from whom you have received a Reward, so that the Merchant can keep you informed of future events/offers they may be providing. If you are required to make a booking with a Merchant in order to redeem your voucher, you may be asked at the time of that booking if you would like to receive this information. You may change your preference at any time by dealing directly with the Merchant which has collected your personal information. If you do not have the Merchant’s contact details you may contact our Privacy Officer directly.

6. Research

Sometimes Ticketek Rewards extracts information from our collected records to produce aggregated data. This aggregated data does not identify individuals. Ticketek Rewards uses the aggregated data for research purposes and may share the data with third parties.

7. Who might Ticketek Rewards disclose my personal information to?

Ticketek Rewards may disclose personal information it collects about you for a variety of purposes in connection with Ticketek Rewards providing its products and service and Offers to you (including to our agents, contractor and/or to a related company of Ticketek Rewards). Ticketek Rewards may provide your personal information to:

  • other companies or individuals Ticketek Rewards engages to perform functions on behalf of Ticketek Rewards such as for production functions, mailing of information or Rewards or other gifts/ offers/ prizes, printing functions, data analysis, data washing and  research;
  • to other TEG Group companies and their contractors (such as data management providers). TEG group companies include the TEG Live Pty Ltd, Ovation,Ticketek and any entities that may in future become part of the TEG group of companies or in which TEG may have an interest. Ticketek Rewards may disclose your personal information to these entities for the purposes of, for example, ensuring that information collected is accurate, complete and up-to-date, producing anonymised and aggregated information for the benefit of other TEG group companies, and enabling us and other TEG group companies to better understand and meet your needs and interests.

Otherwise, Ticketek Rewards will only disclose your personal information:

  • where we are required to do so by law;
  • if the disclosure is permitted under the Privacy Act 1988 (Cth); or
  • if you have consented to the disclosure.
8. Does Ticketek Rewards disclose personal information to overseas recipients?

Some of the recipients to whom we disclose personal information may be located overseas, most likely in the United States of America, Japan and New Zealand. For example, from time to time we disclose personal information to our related company, Ticketek New Zealand Ltd.

9. What happens if Ticketek Rewards does not collect my personal information?

Ticketek Rewards will not make it mandatory for you to provide personal information to us unless such personal information is necessary in order for Ticketek Rewards to provide a product/service or otherwise achieve the desired outcome. Ticketek Rewards may however request that you provide personal information voluntarily to Ticketek Rewards (for example, as part of a competition or questionnaire).

Ticketek Rewards will allow you to deal with it anonymously or using a pseudonym wherever that is reasonable and practicable.

10. Cookies, Tracking and Advertising

The Ticketek Rewards Website uses cookies. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Most web browsers are set to accept cookies. However, if you do not wish to receive any cookies, you may set your browser to refuse them. In some instances this may mean you will not be able to take full advantage of parts of the Ticketek Rewards Website. The use of cookies can enhance your enjoyment of what we offer, because they help us personalise your experience of the Ticketek Rewards Website by providing information which is most relevant to your interests. Cookies provide us with aggregated information on how users interact on the Ticketek Rewards Website, track which advertisements are effective and help us improve your experience on our website.

To try and identify Offers that may be of interest to you, Ticketek Rewards has relationships with other companies that we allow to place advertisements on our web pages. If you visit our website, advertisement server companies may collect information such as your domain type, your IP address and clickstream information.

To the extent that the Ticketek Rewards website contains links to sites operated by third parties and not related to Ticketek Rewards products, services or events (Linked Websites), the Linked Websites are not controlled by Ticketek Rewards. We may collect personal information from the Ticketek Rewards website and Linked Websites in our role as website portal. However, we are not responsible for the privacy practices of those companies. Before disclosing your personal information to Linked Websites, we advise you to examine their privacy policies.

11. Access and Correction

Under the Australian Privacy Principles, you have a right to request access to the personal information that Ticketek Rewards holds about you and seek its correction. If you are a Ticketek Rewards Member, you are able to access or correct some of your personal information by logging onto your Ticketek Rewards account (www.ticketekrewards.com.au). If you are not a Ticketek Rewards member, so that your request reaches the right person, please send it our Privacy Officer. Please include your contact details such as email address and telephone number and enclose a copy of a form of identification such as a current driver's licence or passport. We will not charge you for making such a request but will let you know if there is a cost for supplying you with access to or correcting the personal information. We aim to respond to requests for access or correction within 30 days. There are certain situations under the Australian Privacy Principles where we may refuse to provide you with access to or correct your personal information but we will always let you know in writing if this is the case.

12. Complaints and how to contact our Privacy Officer

Our Privacy Officer can be contacted by:

e-mail at privacy@ovation-teg.com
facsimile on (02) 9266 4244
letter to GPO Box 1610, Sydney NSW 2001

If you feel that Ticketek Rewards is not complying with this Privacy Policy or the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), please put your concerns in writing and send them to our Privacy Officer by one of the methods set out above.

We will always endeavour to investigate your complaint and respond to you as soon as practicable after receipt, generally within 30 days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.

Last updated 17 September 2019
13. Definitions

*Ticketek Rewards means Ticketek Pty Ltd, ABN 78 128 328 469

The terms ‘Offer’, ‘Member’, ‘Merchant’, ‘Dollars’ and ‘Reward’ are defined in the Terms and Conditions of Membership